Frequent Asked Questions

Q: Why did I fail to register in eShop?

A: Your IC Number might be registered to another account.

Q: Does MM Network charge a membership fee?

A: No, membership is free.

Q: Can I change my log-in password?

A: Yes. Go to eShop > Member Log-in > My Account > Change Password > Fill in Old & New Password > Change Password.

Q: How can I add or edit my personal information?

A: Go to eShop > Member Log-in > My Account > Update Profile > Save.

Q: How can I confirm the status of my order to ensure its success? How do I check my order history?

A: Go to eShop > Member Log-in > My Account > Orders.

Q: Can I edit, change, or cancel my order after it has been placed?

A: You can contact our Customer Service at +6 017-3326 786 for assistance.

Q: Who should I contact if my order is pending?

A: You can contact our Customer Service at +6 017-3326 786 for assistance.

Q: Are there any delivery charges?

A: Delivery is free of charge.

Q: Do you ship orders outside of Malaysia?

A: We do not ship to addresses outside of Malaysia.

Q: Where can I find information about your current promotions?

A: For the latest promotions, go to eShop > Promotion, or check out our Facebook page.